A Sourship account
Your application accepted and your plan active.
Connection guide
Connect your WooCommerce store
Type your store's address, approve Sourship in your WordPress admin, and your orders start arriving. You never copy or paste a key.
Before you start
What you need
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Your store on https
The address must start with https://. Sourship only connects to secure stores.
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Pretty permalinks
In WordPress, Settings then Permalinks: any setting except Plain. WooCommerce needs it to approve apps.
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Your WordPress admin login
You approve Sourship there, so sign in with an account that manages the store.
Step by step
Connected in four steps
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Open Connected Stores
In your Sourship account, open Sales Channels, then Connected Stores, and press Connect on the WooCommerce card.
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Type your store's address
Sourship only needs the address to begin, for example https://yourstore.com.
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Approve in WordPress
You are taken to your WordPress admin. Approve Sourship, and WooCommerce sends the access keys straight to us.
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Store connected
Back in Sourship, your store is checked, its name and currency are read, and new orders start arriving.
What Sourship can do
The access you approve, in plain words
WooCommerce grants read and write access as one permission. Here is what we use it for, and nothing else.
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Your orders
Read each new order and its delivery address, then mark it shipped with its tracking number.
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Your products and stock
Keep stock levels in step, and add the listings you build to WooCommerce as drafts.
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Your store's details
Its name and currency, so prices and orders read correctly.
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Never your password
The keys are stored encrypted and never shown again. Only their last four characters are visible.
After you connect
Get this store ready
Your new store shows a short checklist in Connected Stores, and ticks each step off as it is done.
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Store connected
You approved Sourship on the platform, and the store appears in your list.
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Store check passed
Press Test. Anything to fix is named, with a Fix it button and a short guide to the solution.
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Store settings finished
Etsy and eBay only
A few answers the marketplace asks for, such as your shipping and return policies.
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Products linked
Link each listing on your store to a product in your inventory, once.
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Stock allocated
Choose how many units of each product this store may sell.
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First order received
The first order arrives by itself, and ships from our warehouse.
A WooCommerce or Shopify store is ready to use as soon as it is connected.
Good to know
How a WooCommerce store behaves
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Orders arrive straight away
WooCommerce tells us about each new order the moment it is placed.
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WooCommerce listings arrive as drafts
Anything you build in Sourship waits in WooCommerce until you publish it yourself.
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Moved your store?
If the address or the keys change, press Reconnect store and approve again.
Your settings
You decide how the store runs
Each connected store has its own settings, and you can change them at any time.
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Import orders
Turn on to bring every new order in by itself.
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Send stock levels
Your store's quantities follow your stock, so nothing sells twice.
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Pay orders automatically
New orders are paid from your wallet and ship without you touching them.
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When something sells out
Show it as sold out, hide the listing, or keep selling on backorder.
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How often we check
From every 5 minutes to once a day, for the stores we check rather than hear from.
Your buyers' data
Your buyers stay yours.
When you connect a store, your buyers' names and addresses pass through Sourship so we can ship their parcels. Here is everything we promise about them, in writing.
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Used to ship, and for nothing else
We use your buyers' details only to fulfil your own orders. We never sell or share them, and never pass them to advertising platforms.
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We never contact your buyers
No emails, no messages, no marketing. Only you and the carrier are in touch with them.
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Disconnect, and it is erased
Disconnecting a store erases its buyers' names, contact details and addresses at once. You can also erase them yourself, at any time.
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Kept short, reported fast
Raw order messages are erased within 90 days. If buyer data is ever exposed, we tell you and the marketplace within 24 hours.
Disconnecting
Disconnect at any time
One click in Connected Stores. Here is exactly what happens, as the app itself tells you before you confirm.
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What stops
Syncing stops, and the access the platform gave us is deleted.
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What is erased
Your buyers' names, contact details and delivery addresses, at once.
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What is kept
Order amounts, items and tracking numbers, which we must keep as a record, and your product links and allocations, so reconnecting restores them.
Stuck on a step? Ask your agent.
Every seller has a member of our team assigned to them. You see their name in your account and can message them on WhatsApp. The Problems and fixes guide in the app covers every platform too.
Independence and trademarks
Sourship is an independent service. It is not operated, endorsed, certified or sponsored by any marketplace. The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy. Shopify, WooCommerce and eBay are trademarks of their respective owners and are used here only to say which stores Sourship can connect to.