A Sourship account
Your application accepted and your plan active.
Connection guide
Connect your Etsy shop
Nothing to type: you approve Sourship on Etsy, and your orders come in while stock levels and tracking go back. Your listings stay exactly as you made them.
Before you start
What you need
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Your Etsy login
You approve Sourship on Etsy's own page, signed in as the shop's owner.
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Your listings, as they are
Sourship does not create Etsy listings: you link the ones you already have to your products.
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Items Etsy allows
Etsy allows items you designed yourself, and craft or party supplies. It does not allow reselling products you did not make or design, so connect only a shop that follows its rules.
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Name your production partner
If your design is made for you by a production partner, name that partner in your shop and on the item, as the seller rules ask.
Step by step
Connected in four steps
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Open Connected Stores
In Sales Channels, then Connected Stores, press Connect on the Etsy card.
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Approve on Etsy
You are sent to Etsy. Sign in and approve Sourship; Etsy tells us which shop is yours.
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Shop connected
Back in Sourship, the shop appears in Connected Stores.
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Link your listings
Link each listing you already have to a product you hold with us, once. Its orders then ship by themselves.
What Sourship can do
The access you approve, in plain words
Etsy shows these permissions before you approve. Here is what each one is for.
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Your orders
Read each new order and its delivery address, then add the tracking number when it ships.
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Stock on your listings
Update the quantity on the listings you linked, so nothing sells twice. We do not create or edit anything else on them.
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Your shop's details
Its name and currency, so orders and prices read correctly.
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Not your buyers' emails
We do not ask Etsy for your buyers' email addresses. Only what shipping needs.
After you connect
Get this store ready
Your new store shows a short checklist in Connected Stores, and ticks each step off as it is done.
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Store connected
You approved Sourship on the platform, and the store appears in your list.
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Store check passed
Press Test. Anything to fix is named, with a Fix it button and a short guide to the solution.
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Store settings finished
Etsy and eBay only
A few answers the marketplace asks for, such as your shipping and return policies.
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Products linked
Link each listing on your store to a product in your inventory, once.
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Stock allocated
Choose how many units of each product this store may sell.
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First order received
The first order arrives by itself, and ships from our warehouse.
A WooCommerce or Shopify store is ready to use as soon as it is connected.
Good to know
How an Etsy shop behaves
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Orders checked regularly
Etsy cannot send us orders as they happen, so we check your shop regularly, and every time you open your orders.
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Your listings stay yours
Sourship never creates Etsy listings. Orders, stock levels and tracking are all we handle.
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Etsy's erasure requests
An erasure request from Etsy is applied within 30 days.
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Orders to US buyers
Etsy's seller rules ask that orders shipped from abroad to US buyers arrive with import duties already paid. Sourship ships with duties and taxes paid by default, so your US buyers pay nothing on delivery. Keep that default for these orders rather than asking for duties unpaid.
Your settings
You decide how the store runs
Each connected store has its own settings, and you can change them at any time.
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Import orders
Turn on to bring every new order in by itself.
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Send stock levels
Your store's quantities follow your stock, so nothing sells twice.
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Pay orders automatically
New orders are paid from your wallet and ship without you touching them.
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When something sells out
Show it as sold out, hide the listing, or keep selling on backorder.
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How often we check
From every 5 minutes to once a day, for the stores we check rather than hear from.
Your buyers' data
Your buyers stay yours.
When you connect a store, your buyers' names and addresses pass through Sourship so we can ship their parcels. Here is everything we promise about them, in writing.
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Used to ship, and for nothing else
We use your buyers' details only to fulfil your own orders. We never sell or share them, and never pass them to advertising platforms.
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We never contact your buyers
No emails, no messages, no marketing. Only you and the carrier are in touch with them.
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Disconnect, and it is erased
Disconnecting a store erases its buyers' names, contact details and addresses at once. You can also erase them yourself, at any time.
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Kept short, reported fast
Raw order messages are erased within 90 days. If buyer data is ever exposed, we tell you and the marketplace within 24 hours.
Disconnecting
Disconnect at any time
One click in Connected Stores. Here is exactly what happens, as the app itself tells you before you confirm.
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What stops
Syncing stops, and the access the platform gave us is deleted.
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What is erased
Your buyers' names, contact details and delivery addresses, at once.
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What is kept
Order amounts, items and tracking numbers, which we must keep as a record, and your product links and allocations, so reconnecting restores them.
Stuck on a step? Ask your agent.
Every seller has a member of our team assigned to them. You see their name in your account and can message them on WhatsApp. The Problems and fixes guide in the app covers every platform too.
Independence and trademarks
Sourship is an independent service. It is not operated, endorsed, certified or sponsored by any marketplace. The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy. Shopify, WooCommerce and eBay are trademarks of their respective owners and are used here only to say which stores Sourship can connect to.