A Sourship account
Your application accepted and your plan active.
Connection guide
Connect your Shopify store
Install the Sourship app, or type your shop's address in Sourship, then approve the access Shopify shows you. Orders start arriving the moment you do.
Before you start
What you need
-
-
The right to install apps
As the shop's owner, or as staff allowed to install and approve apps.
-
Your shop's address
The one ending in .myshopify.com, if you start from Sourship.
Step by step
Connected in four steps
Start from Shopify or from Sourship: both end in the same place.
-
Start the connection
Install the Sourship app from the Shopify App Store, or press Connect on the Shopify card in Sales Channels, then Connected Stores, and type your shop's address.
-
Approve on Shopify
Shopify lists exactly what Sourship asks for. Approve it.
-
Sign in to Sourship
If you started from the App Store, sign in to your Sourship account to attach the shop. The link stays valid for a day.
-
Store connected
Your shop appears in Connected Stores, and new orders start arriving.
What Sourship can do
The access you approve, in plain words
Shopify shows these permissions before you approve. Here is what each one is for.
-
Orders and fulfilment
Read new orders and their delivery address, then mark them fulfilled with tracking.
-
Products and inventory
Keep quantities in step with your stock, and add the listings you build to Shopify as drafts.
-
Locations and sales channels
See which location holds the stock we fulfil, and make a listing available on your sales channels when you choose to.
-
Never your password
Access is approved on Shopify itself, and you can remove it there or in Sourship.
After you connect
Get this store ready
Your new store shows a short checklist in Connected Stores, and ticks each step off as it is done.
-
Store connected
You approved Sourship on the platform, and the store appears in your list.
-
Store check passed
Press Test. Anything to fix is named, with a Fix it button and a short guide to the solution.
-
Store settings finished
Etsy and eBay only
A few answers the marketplace asks for, such as your shipping and return policies.
-
Products linked
Link each listing on your store to a product in your inventory, once.
-
Stock allocated
Choose how many units of each product this store may sell.
-
First order received
The first order arrives by itself, and ships from our warehouse.
A WooCommerce or Shopify store is ready to use as soon as it is connected.
Good to know
How a Shopify store behaves
-
Orders arrive straight away
Shopify tells us about each new order the moment it is placed.
-
Shopify listings arrive as drafts
Anything you build in Sourship waits in Shopify until you publish it yourself.
-
Shopify's privacy requests
When Shopify asks us to erase a buyer's or a shop's data, it is done as the request arrives.
Your settings
You decide how the store runs
Each connected store has its own settings, and you can change them at any time.
-
Import orders
Turn on to bring every new order in by itself.
-
Send stock levels
Your store's quantities follow your stock, so nothing sells twice.
-
Pay orders automatically
New orders are paid from your wallet and ship without you touching them.
-
When something sells out
Show it as sold out, hide the listing, or keep selling on backorder.
-
How often we check
From every 5 minutes to once a day, for the stores we check rather than hear from.
Your buyers' data
Your buyers stay yours.
When you connect a store, your buyers' names and addresses pass through Sourship so we can ship their parcels. Here is everything we promise about them, in writing.
-
Used to ship, and for nothing else
We use your buyers' details only to fulfil your own orders. We never sell or share them, and never pass them to advertising platforms.
-
We never contact your buyers
No emails, no messages, no marketing. Only you and the carrier are in touch with them.
-
Disconnect, and it is erased
Disconnecting a store erases its buyers' names, contact details and addresses at once. You can also erase them yourself, at any time.
-
Kept short, reported fast
Raw order messages are erased within 90 days. If buyer data is ever exposed, we tell you and the marketplace within 24 hours.
Disconnecting
Disconnect at any time
One click in Connected Stores. Here is exactly what happens, as the app itself tells you before you confirm.
-
What stops
Syncing stops, and the access the platform gave us is deleted.
-
What is erased
Your buyers' names, contact details and delivery addresses, at once.
-
What is kept
Order amounts, items and tracking numbers, which we must keep as a record, and your product links and allocations, so reconnecting restores them.
Stuck on a step? Ask your agent.
Every seller has a member of our team assigned to them. You see their name in your account and can message them on WhatsApp. The Problems and fixes guide in the app covers every platform too.
Independence and trademarks
Sourship is an independent service. It is not operated, endorsed, certified or sponsored by any marketplace. The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy. Shopify, WooCommerce and eBay are trademarks of their respective owners and are used here only to say which stores Sourship can connect to.