A Sourship account
Your application accepted and your plan active.
Connection guide
Connect your eBay account
Nothing to type: you approve Sourship on eBay, answer a few questions about how you sell, and your orders come in while stock and tracking go back.
Before you start
What you need
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Business Policies turned on
In your eBay account settings, opt in to Business Policies, and keep your shipping, payment and return policies there.
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Your eBay login
You approve Sourship on eBay's own page, signed in to the seller account.
Step by step
Connected in four steps
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Open Connected Stores
In Sales Channels, then Connected Stores, press Connect on the eBay card.
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Approve on eBay
You are sent to eBay. Sign in and approve Sourship.
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Account connected
Back in Sourship, the account appears in Connected Stores.
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Finish the store settings
Choose a category, the item condition, your shipping, payment and return policies, and where you ship from. You can create the location in Sourship.
What Sourship can do
The access you approve, in plain words
eBay shows these permissions before you approve. Here is what each one is for.
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Orders and fulfilment
Read new orders and their delivery address, then mark them shipped with tracking.
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Listings and stock
Put the listings you build in Sourship on eBay, and keep their quantities in step.
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Your policies and identity
Read your shipping, payment and return policies, and which account is yours.
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Promoted Listings
Only when you choose to promote a listing from the builder.
After you connect
Get this store ready
Your new store shows a short checklist in Connected Stores, and ticks each step off as it is done.
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Store connected
You approved Sourship on the platform, and the store appears in your list.
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Store check passed
Press Test. Anything to fix is named, with a Fix it button and a short guide to the solution.
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Store settings finished
Etsy and eBay only
A few answers the marketplace asks for, such as your shipping and return policies.
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Products linked
Link each listing on your store to a product in your inventory, once.
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Stock allocated
Choose how many units of each product this store may sell.
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First order received
The first order arrives by itself, and ships from our warehouse.
A WooCommerce or Shopify store is ready to use as soon as it is connected.
Good to know
How an eBay account behaves
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Orders arrive straight away
eBay tells us about each new order the moment it is placed.
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On sale once stock is allocated
A listing goes on sale only once units are allocated to it, so you never sell what we do not hold.
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eBay's own fees
eBay charges its insertion and selling fees to your eBay account, as usual. Ending a listing on eBay ends it for good.
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Cancelling an order
eBay does not let apps cancel orders, so cancel on eBay itself, then tell your agent.
Your settings
You decide how the store runs
Each connected store has its own settings, and you can change them at any time.
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Import orders
Turn on to bring every new order in by itself.
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Send stock levels
Your store's quantities follow your stock, so nothing sells twice.
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Pay orders automatically
New orders are paid from your wallet and ship without you touching them.
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When something sells out
Show it as sold out, hide the listing, or keep selling on backorder.
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How often we check
From every 5 minutes to once a day, for the stores we check rather than hear from.
Your buyers' data
Your buyers stay yours.
When you connect a store, your buyers' names and addresses pass through Sourship so we can ship their parcels. Here is everything we promise about them, in writing.
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Used to ship, and for nothing else
We use your buyers' details only to fulfil your own orders. We never sell or share them, and never pass them to advertising platforms.
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We never contact your buyers
No emails, no messages, no marketing. Only you and the carrier are in touch with them.
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Disconnect, and it is erased
Disconnecting a store erases its buyers' names, contact details and addresses at once. You can also erase them yourself, at any time.
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Kept short, reported fast
Raw order messages are erased within 90 days. If buyer data is ever exposed, we tell you and the marketplace within 24 hours.
Disconnecting
Disconnect at any time
One click in Connected Stores. Here is exactly what happens, as the app itself tells you before you confirm.
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What stops
Syncing stops, and the access the platform gave us is deleted.
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What is erased
Your buyers' names, contact details and delivery addresses, at once.
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What is kept
Order amounts, items and tracking numbers, which we must keep as a record, and your product links and allocations, so reconnecting restores them.
Stuck on a step? Ask your agent.
Every seller has a member of our team assigned to them. You see their name in your account and can message them on WhatsApp. The Problems and fixes guide in the app covers every platform too.
Independence and trademarks
Sourship is an independent service. It is not operated, endorsed, certified or sponsored by any marketplace. The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy. Shopify, WooCommerce and eBay are trademarks of their respective owners and are used here only to say which stores Sourship can connect to.