A clear status at every step
Requests, orders and top-ups each show where they stand, so you know whose move it is right now.
People, not tickets
Real people, and a guide for everything else.
Talk to our team on WhatsApp or by email. For everything else, a guide inside the app explains every page with a screenshot, and your account keeps a record of everything that happened.
Talk to us
A person, not a ticket
When your account opens, a member of our team is assigned to you as your own agent: you see their name in your account and message them directly on WhatsApp. Write the way you would to a colleague.
Help and Guide
A guide to every page, inside the app
When you would rather read than ask, the answer is one click away.
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Every page, with a screenshot
Each part of the app is explained on a real screenshot, with the buttons that matter picked out and described.
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Who does what, at each step
Every step says what you do, what our team does, and what you will see when our part is done.
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Quick answers
The questions sellers ask most, answered in a line or two, from low credits to a store that stopped syncing.
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One tap away on a phone
The guide is in the + menu at the bottom of the screen, wherever you are in the app.
Always in the loop
You always know who is doing what
Nothing happens on your account without you being able to see it.
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A notification when we act
Every time our team prices, ships, approves or refuses something, you are told, with a link straight to it.
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A history of everything
History lists everything you and our team did on your account, in order.
Your account
Guarded by people, too
The details that could let someone take over an account are not a form away.
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Contact details, changed by our team
Your name, email and WhatsApp number can only be changed by our support team, not by anyone who happens to be signed in.
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A new password signs out the rest
Changing your password signs out your other devices and keeps this one signed in.
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Sign out everywhere
Lost a phone or used a shared computer? End every session at once from your profile.
Questions
Support, answered
What sellers ask about getting help.
How do I reach your team?
Through your own agent: every seller is assigned a member of our team, whose name you see in your account and whom you can message on WhatsApp. You can also write to us on WhatsApp or by email; the number and the address are on this page and at the foot of every page.
Is there a guide to the app?
Yes. Help and Guide, inside the app, explains every page on a real screenshot, with who does what at each step and quick answers to the questions sellers ask most.
How will I know when something happens on my account?
You get a notification every time our team prices, ships, approves or refuses something, with a link straight to it. History lists everything you and our team did on your account.
Can I change my email or WhatsApp number?
Yes, through our support team. Your name, email and WhatsApp can only be changed by them, so nobody who gets into your account can change where we contact you.
What if my store stops syncing?
Open Connected Stores and press Test. It repairs what it can on its own, and if a problem remains, the store says what it is with a Fix it button. If that does not solve it, message us.
Questions before you apply?
Message us on WhatsApp and a member of our team will answer, or apply now and ask from inside the app.