Connecting to Sourship Warehouse
Start Sourcing
Legal

Sourship Returns & Refunds Policy

Last updated: February 5, 2026

At Sourship, we provide sourcing, warehousing, and fulfillment services for international sellers. This policy explains the conditions under which products can be returned, and when refunds or replacements may be issued. By using our services, you agree to this policy.

1. General Principles

  • Sourship is a service intermediary; we do not manufacture products.
  • Refunds and returns often involve third parties (suppliers, warehouses, shipping carriers).
  • Sourship facilitates refunds and returns but cannot override supplier, carrier, or customs policies.
  • All refund or return requests must be submitted with evidence, including photos, videos, or other documentation.
  • Sourship reserves the right to deny requests that are fraudulent, abusive, or outside the policy terms.

2. Order Cancellation

Before Processing Begins

Orders canceled before sourcing or processing starts may be eligible for a partial or full refund, excluding transaction fees.

After Processing Has Started

Orders cannot be canceled once any of the following has begun, unless approved by an admin:

  • Product sourcing
  • Supplier payment
  • Inspection
  • Packing
  • Shipping preparation or dispatch

3. Returns

Eligibility

Returns are generally accepted for:

  1. Wrong or Incorrect Item — Product differs from supplier order.
  2. Damaged or Defective Item — Manufacturing defects or damage confirmed on delivery.
  3. Supplier Fault — Product does not meet agreed specifications or quality.

Important: Returns are subject to supplier approval. Always check the supplier's policy before ordering.

Return Process

  1. Submit a Request
    • Contact Sourship within 7 days of receipt (unless supplier policy states otherwise).
    • Include order ID, product details, and photos/videos.
  2. Sourship Review
    • We verify documentation and supplier policy.
    • Eligible requests receive return instructions.
  3. Shipping the Return
    • Sourship does not provide return labels by default.
    • Returns are accepted at our China warehouse only if fully tracked and pre-acclaimed.
    • Products arriving without prior notification or ticket creation may be labeled as lost or unknown, and recovery may not be possible.
    • If an admin provides a return label, it is a gesture of goodwill, and neither Sourship nor the admin is responsible for lost or damaged items.
    • Clients may pay shipping costs unless return is due to supplier error.
    • Sourship can coordinate returns using our shipping partners (YunExpress, Yanwen, or client-suggested carriers).
  4. Supplier Processing
    • Supplier assesses the returned product.
    • Refunds, replacements, or credits are subject to supplier approval.

4. Refunds

  • Refunds are approved after supplier or carrier confirmation.
  • Refunds may apply for damaged items during shipping, supplier-approved returns, or carrier-approved lost or damaged items.

Carrier Refunds

  • Damage during international shipping or customs inspections is usually refundable by carriers.
  • If the carrier refuses, Sourship cannot process a refund on your behalf.
  • Sourship is an intermediary, not a shipping company.

Refunds are processed to the original payment method and may take 5–15 business days, depending on the provider.

Transaction fees are non-refundable.

5. Shipping, Customs, and Duties

  • Shipping times are estimates only.
  • No refunds for delays caused by carriers, customs, weather, or force majeure.
  • Customs duties, taxes, VAT, seizures, or confiscations are the client's responsibility.
  • Sourship handles taxes and VAT for DDP shipments unless DDU is selected, in which case clients are responsible.
  • Sourship is not responsible for seizures due to missing documents or regulatory non-compliance but will assist with paperwork.

6. Non-Returnable or Non-Refundable Items

  • Products not ordered via Sourship
  • Custom, personalized, or modified items
  • Products handled improperly after delivery
  • Items outside the supplier's return window
  • Services already rendered (sourcing, inspection, packing, labeling, warehousing, shipping fees)

7. Subscription-Based Warehousing

  • Clients with an active subscription have full access to their inventory and can ship items wherever they wish.
  • Unpaid subscriptions for 3 months: Sourship may ship inventory to the client (shipping fee applies), or dispose or liquidate stock if fees remain unpaid.
  • Returns for disposed items are not possible.

8. Timeframes

  • Return requests: Within 7 days of receipt, unless supplier policy allows more.
  • Refund processing: 5–15 business days after approval
  • Supplier evaluation: 7–30 days, depending on supplier

9. Contact Information

For returns or refund inquiries:

Email: support@sourship.com

Website: www.sourship.com/contact