1. Operational Errors (Sourship’s Liability)

Sourship takes full responsibility for mistakes made during the warehousing, inspection, and packaging process. You are eligible for a refund or a free reshipment if we commit any of the following operational errors:

• Wrong Item Shipped: We ship an entirely different product than what was ordered.
• Wrong Variation: We ship the wrong size, color, or specification compared to what was clearly stated in your dashboard order.
• Packaging Failure: An item arrives damaged because it was visibly improperly packaged for international transit.

2. Supplier Defects & Quality (Seller’s Liability)

Our “Quality Control” service consists of a visual inspection to ensure the correct item arrived and has no major, obvious visible damage. Sourship is NOT liable for refunds in the following scenarios:

• Hidden Defects: Internal electronics not working, battery failures, or parts that break after first use.
• Material Quality: The end-customer dislikes the fabric feel, material thickness, or overall build quality provided by the original factory.
• Minor Variations: Slight color differences due to monitor lighting or factory batch changes.

Any disputes regarding hidden manufacturing defects must be handled directly between you and your end-customer. Sourship will not refund the cost of the product or shipping in these cases.

3. Return Process and Logistics

International returns are generally not cost-effective for dropshippers. However, if a return is necessary, please be aware of the following rules:

• Return Shipping Costs: Sourship does not provide prepaid return labels for end-customers. If a customer wishes to return an item, the Seller is responsible for managing the return address and associated shipping fees.
• Returns to China Warehouse: We can accept returns to our China warehouse, provided the item is trackable. Sellers are responsible for all return shipping costs and any import fees levied by Chinese customs.
• Restocking Fees: Items returned to our warehouse may be subject to a minor restocking fee to cover handling and re-inventory procedures.

4. Dispute Resolution & Chargebacks

We encourage open communication. If you believe Sourship has made a mistake, please contact your account manager directly to open an investigation.

• Investigation Process: Sourship will review dashboard logs, warehouse camera footage, and packaging records to verify claims. Claims must be submitted within 7 days of the package being marked as delivered.
• Strict Chargeback Policy: Filing a fraudulent or uncommunicated chargeback with your bank or credit card provider is a violation of our terms. Doing so will result in immediate account suspension, forfeiture of warehouse inventory, and potential legal action to recover lost funds.